Privacy Policy

 

Effective Date: October 5th, 2024

Welcome to Smart Plant Store, a UK-based e-commerce business offering smart plant products to customers worldwide. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.smartplantstore.com and make a purchase.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following personal information from you when you place an order on our website:

  • Name
  • Email Address (for order communication only)
  • Billing and Shipping Address
  • Payment Information (handled securely through third-party payment processors such as Stripe, PayPal, Visa, and MasterCard)
  • Phone Number (if provided for shipping purposes)

We do not collect email addresses for marketing purposes. Your email is solely used for order confirmation, shipping updates, and customer support inquiries.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

  • Processing your order and delivering your products.
  • Sending you order-related communications such as confirmations, shipping updates, and order status.
  • Handling returns, refunds, and customer service inquiries.
  • Complying with legal obligations and resolving disputes, if necessary.

3. Payment Processing

We use WooCommerce and Stripe to securely process payments on our website. Your payment details (such as credit card numbers) are encrypted and handled directly by our payment processors. We do not store or have access to your credit card information.

Our payment processors adhere to strict security protocols to protect your payment details. Please review their privacy policies:

4. Shipping Information

As a dropshipping store, products ordered from Smart Plant Store may be shipped from various locations depending on the supplier. In some cases, items in a single order may arrive separately. Shipping times vary based on your location and the specific supplier, and we will keep you updated via email on the status of your shipment.

5. Cookies

Our website uses cookies to enhance your browsing experience and to process your order. Cookies help us remember your preferences and manage your shopping cart. You can disable cookies through your browser settings, but this may affect the functionality of our website.

6. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except as necessary to fulfill your order or as required by law. This includes trusted third parties involved in order processing, shipping, and payment processing.

7. Data Security

We implement strict security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. All payment transactions are encrypted and conducted through secure gateways (e.g., Stripe, PayPal).

While we do our best to safeguard your personal data, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any inaccurate data.
  • Request deletion of your data (subject to legal obligations).
  • Object to or restrict certain processing of your data.

To exercise your rights or for any questions regarding this Privacy Policy, please contact us at:

Email: support@smartplantstore.com
Address: [Your Company’s Address, if needed]

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date at the top will be updated. Please review this policy periodically to stay informed of how we protect your information.

10. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us at:

Email: support@smartplantstore.com